Kwik Fit | Monday 2nd February 2015 9:00am
The readers of BusinessCar magazine have once again voted Kwik Fit Fleet as the number one fast-fit company in the UK for a staggering 22 consecutive years.
The annual BusinessCar Awards are the only awards in the fleet sector to be voted for by its readers - fleet decision makers who rely on Kwik Fitís services to keep their businesses (some of the countryís leading contract hire and leasing companies) operating effectively. So to be selected as the best fast-fit operator in the business 22 years in a row is a great honour for us. In fact Kwik Fit is the only company to have walked away with first prize each year since the Awards were launched.
So whatís the secret to our success? Each year, we constantly strive to improve our business model and this past year we made two major changes to the way our fleet business works in order to improve service speed and customer satisfaction.
The first is the launch of our Fleet Customer Service Charter. Thereís nothing worse than arriving at one of our centres and to be kept waiting while work takes longer than originally advised. Therefore, our fleet charter promises that fleet customers will be informed how long it will take to complete any tyre work required on their vehicle within 15 minutes of arrival. If the advised completion time is any longer than 60 minutes, the fleet customer will be offered the option to continue waiting (with an estimated time of completion provided), offered an appointment at the centre, or alternatively, offered an appointment with Kwik Fit Mobile who will come and complete the work at the customerís home or workplace.
The second major improvement is our new tyre logistics strategy. Weíre now using our own fleet of vehicles to distribute tyres to over 600 centres nationwide. The improved strategy means that almost 90% of our centres are now receiving tyre deliveries 11 times a week including two deliveries every day during the week. With more than twice the number of tyre deliveries to each centre each week, we can offer improved tyre availability to our fleet customers and get them back on the road in the fastest possible time.
These improvements have helped to create transparency in customer communication and the service they can expect to receive when they walk into one of our centres. We like to think our commitment to continually improving our fleet business contributed to our 22nd BusinessCar Award in a row and our first award of 2015.
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