Meet the Team: Errol – Centre Manager at Hatch End

Kwik Fit | Thursday 11th December 2014 3:00pm

Kwik Fit centre manager

Our Hatch End centre in North London is by all accounts one of our more modest centres specialising in tyre fitting, batteries, brakes and exhausts. But centre manager Errol Henry knows that size isn’t everything and the secret to keeping a regular stream of returning patrons is great customer service.

Errol would know, he’s one of our longest serving centre managers with 43 years’ experience in the industry, and it’s his enthusiasm to provide the best possible service that has kept customers coming back all these years. In fact, many of Errol’s customers today are the children and grandchildren of those who original visited his centre back in the 70’s.

So what keeps customers coming back? Errol believes communication is key. Keeping customers informed and explaining the work being carried out in simple terms creates loyal and content customers. And if for any reason there is going to be a delay in fitting a tyre or new brakes, Errol and his team will let the customer know. Errol’s honest approach has helped him to achieve one of the best customer service records in the capital.

Errol hasn’t always been based at Hatch End though and has worked at a number of tyre outlets throughout London including St John’s Wood, Putney, Wimbledon, Kingsbury and Wilmslow. But everywhere Errol works he takes with him his happy and helpful demeanour and it is testament to Errol’s relationship with the local community that has seen his loyal customers travelling 6 miles up the road from Kingsbury to the Hatch End centre where Errol has been based for the past 2 and a half years.

Errol’s secret is simple – take good care of your customers and they will take care of you. Errol regularly goes beyond the call of duty to ensure his customers are satisfied, whether it be cleaning the windscreen and filling the windscreen washer bottle, or driving home a customer who needs to leave their car in the centre overnight. By looking after his customers Errol and his team know they will have a customer for life, and maybe even generations to come!

Advcie Adverts Advice Air conditioning Alignment all season tyres Apprenticeships Awards Balancing Batteries brakes braking distance breakdowns Brexit Budget tyres buying guide Car Car Care car crime Car Service car tips Caravans Charity child seats Christmas cleaning Community competition Continental Crossover tyres Diagnostics diesel Driving EU tyre labelling europe Events Exhausts Feedback Fleet Services Fuel System Cleaner giveaway Goodyear highway code holiday Innovation Kwik Fit Centres Lists Maintenance Meet the Team Michelin Mobile Tyre Fitting MOT Motability Motoring motorway news oil Oil change Part Worn Tyres Pirelli potholes Premium tyres Promotions puncture Quiz Research Road safety road trips Safety school runs servicing Stopping distances Summer summer tyres Suspension SUV tyres technology Tips TPMS Trailer tyres Training Travel Tips tread depth types of tyre tyre care tyre checks tyre hotel Tyre Labelling tyre pressure tyre reviews tyre size tyre tests Tyre tread tyre types tyres TyreSafe van tyres Vehicle maintenance Video warranty wheel alignment winter Winter checks winter driving winter tyres Young Drivers
Services Search for Tyres, MOT and Servicing with your vehicle registration.
registration plate

Tyre Search By Size Unsure where to find your tyre size? Click here.

Exclusive Online Tyre Pricing

We are committed to offering customers our most competitive tyre prices. Read about our exclusive online tyre pricing.

Locate A Centre

Kwik Fit has over 600 centres across the UK including Northern Ireland, many of which are open 7 days a week for your convenience.


We offer a series of FAQs to help you learn more about our services or your vehicle.

Customer Services

0800 75 76 77
Our Customer Service opening hours are 8:30am to 5:30pm Monday to Friday, 8:30am to 5:00pm Saturdays and 10:00am to 4:00pm Sundays.