Guarantees
About Us Our Guarantees

Guarantees

Tyres

Lifetime Mileage Guarantee

All new tyres are covered against manufacturing defects throughout the legal life of the tyre. Tyres will be returned to the manufacturer for inspection.

Wheel Alignment

Vehicle wheel alignment is affected by road conditions and driving circumstances and therefore adjustment cannot be covered by Kwik-Fit guarantees. However, should you have reason to believe that further adjustment is necessary, we will check and re-adjust (if required) free of charge within 30 days of purchase.


Shock Absorbers

2 Years Unlimited Mileage

14-day money back guarantee. If we fit shock absorbers to your car and you notice no improvement to the ride, road holding or comfort and return within 14 days of purchase, we will re-fit your old shock absorbers free of charge and refund the cost in full. Please hold onto your old shock absorbers for the first 14 days so we can refit them in the unlikely event you are not satisfied.


Air-Con

We offer a ‘Recharge or No Charge’ Air-Conditioning Service

You only pay if the coolest vent temperature from your car has improved by more than 10% when measured in degrees Celsius. Please note that if the ambient temperature around the car is less than 9°C it may affect the results of the Air-Con recharge test results. In these circumstances it is at the Manager’s discretion whether to offer a refund. Air-Con repairs are guaranteed for 12 months or 12,000 miles, whichever comes first.


Exhausts & Catalytic Converters

3 Years Unlimited Mileage

Check your invoice for details. Exhausts and Catalytic Converters will be returned to the manufacturer for inspection. It may also be necessary for customers to have their engine management system and associated components checked as the systems have become more complex due to tighter emissions legislation.


Brakes

Lifetime Guarantee on all Brake Pads and Brake Shoes purchased at Kwik-Fit

As a brake customer, you have a lifetime guarantee on all brake pads and/or shoes and will receive replacement sets for as long as you own the vehicle. Additionally, we will guarantee all other new brake parts fitted, including labour for the first 12 months after fitment or the first 12,000 miles (whichever comes first) conditional upon your continued ownership of the vehicle.

Kwik-Fit will dismantle and repair or replace at its discretion any defective parts and reassemble them on your vehicle free of charge, subject to these guarantee conditions. Before any work can be carried out under guarantee, Kwik-Fit will conduct a full inspection report. This guarantee will not be offered and will not subsequently apply if you do not authorise the fitting of all additional parts considered necessary for replacement to restore your braking system to its proper working condition. Company vehicles, hire vehicles, taxis and vehicles for commercial purposes or competitive sports are not covered. Vehicles fitted with inboard braking systems and/or handbrake pads and shoes are excluded from the lifetime guarantee.


Battery Guarantees

All Platinum Prestige Batteries are sold with a 3 Year Unlimited Mileage Guarantee

Includes Platinum AGM batteries. Check your invoice for details.

All Platinum Prestige Plus Batteries are sold with a Lifetime Guarantee

As a Platinum Prestige Plus customer you will receive a lifetime guarantee on your battery, including the labour required to honour this guarantee. Kwik-Fit will replace the defective battery on your vehicle free of charge, subject to these guarantee conditions. Before any work can be carried out under guarantee, Kwik-Fit will conduct a full inspection of your charging system. This guarantee will not be offered and will not subsequently apply if you do not authorise the fitting of all additional parts considered necessary for replacement to restore your battery system to its proper working condition. Company vehicles, hire vehicles, taxis and vehicles for commercial purposes or competitive sports are not covered.

Please note you must have the original purchase receipt. All Guarantees are non-transferable. Lifetime Guarantee applies to Platinum Prestige Plus range only.

All V Power Batteries come with a 12 month Limited Guarantee

All V Power batteries are guaranteed from the time of fitment for 12 months or 12,000 miles whichever comes sooner.


Service & MOT

Kwik-Fit provides Vehicle Servicing and is licensed by the DVSA to provide MOT testing

Details of service schedules are available online or in Centre. Service components and any other mechanical parts, including starters and alternators are guaranteed for 12 months or 12,000 miles, whichever comes first.


How to claim under your Kwik-Fit guarantee

Take your vehicle or part to any Kwik-Fit Centre together with your original receipt and any other paperwork provided to you. Please be sure to keep your original paperwork safe as a failure to produce this could impact on your ability to claim.

Please note that proof of purchase is essential before any work can be started. All parts originally purchased at Kwik-Fit are covered by these guarantees. The guarantees apply from the date of original purchase and are not transferable.

If any work is required to be carried out other than by Kwik-Fit, approval must be obtained from Kwik-Fit Customer Services on 0800 75 76 77 (calls to this number are free of charge from UK mobiles and landlines) or customer.service@kwik-fit.com. Kwik-Fit is not responsible for any part removed from the vehicle or adjusted by any person other than Kwik-Fit.

Parts failing as a result of criminal or malicious damage, fire, theft or where the parts have been repaired by another garage or individual or used for competitive motorsport or on a taxi are excluded.

These guarantees do not cover any defect caused by reasonable wear, tear or corrosion, or any costs incurred through loss of use. Manufacturer’s conditions of sale apply to all goods sold. These guarantees do not extend to any monetary or compensatory claim, in particular consequential or additional losses.

All Kwik-Fit guarantees are in addition to and do not detract from your statutory rights. Please see back of your receipt for full details. To help us repair or replace our products under warranty, your details have been added to our central records.


Version

Version 1.2 - This document was last updated 3rd January 2018.

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Customer Services

0800 75 76 77
Our Customer Service opening hours are 8:30am to 5:30pm Monday to Friday, 8:30am to 5:00pm Saturdays and 10:00am to 4:00pm Sundays.