98%. We’re really proud of our customer satisfaction rating, and are working very hard on that last two percent.
In a recent independent survey over 40,000 of our customers were contacted and 98% of you told us you were satisfied or more than satisfied with the service you received. Many companies would be happy about that; we are not. We hold ourselves accountable to the highest standards and we apologise to the two percent of customers for whom our service fell short. We have listened to your feedback and are intent on doing something about it.
Here are just a few of the things we are doing: Kwik Fit is one of the biggest providers of automotive training in the UK. This year we will invest over £4.2m in training our people.
Apprenticeships – we are incredibly proud of our apprenticeship programme. 160 apprentices are recruited each year, and each of them follow an IMI Maintenance and Repair training framework delivered by our own Kwik Fit training staff.
Our training and apprenticeship programmes have been recognised by independent bodies as being among the best in class. This is supported by our Ofsted grading as an Outstanding Training Provider and our prestigious LSIS Beacon Award.
Our Code, known internally as The Kwik Fit Way, was written and developed by the staff themselves. This is our pledge to always meet our own high standards and to deliver the highest level of customer service.
We always offer completely transparent inspections and quotations to customers before starting any work. There is no obligation to buy.
This year we will complete over 2,600 independent mystery shops, to help identify areas where improvements can be made.
We have a zero-tolerance policy towards staff who recommend unnecessary work.
If you have any questions over the service you have received from us then please speak to the Centre Manager. Alternatively email us on firstname.lastname@example.org.
Thank you for choosing us.