Terms and Conditions
About Us Terms and Conditions

Terms and Conditions

Information about Kwik Fit

  1. Who We Are
  2. Our VAT Registration
  3. Contacting Us
  4. Complaints / Alternative Dispute Resolution

General Terms and Conditions of Sale

  1. In-Centre Service and MOT Bookings
  2. Mobile Bookings
  3. Cancellation of Work for Drive–In Customers
  4. Storage Charges
  5. Payment
  6. Removed Parts
  7. Removed Wheels
  8. Exchanges
  9. Refunds
  10. Updates

Website Terms of Use

  1. Point of Legal Contract Creation
  2. Use of Website Content
  3. Links to Third Party Websites
  4. Liability Disclaimer
  5. Trademarks
  6. Governing Law and Jurisdiction
  7. Relationship of Parties and Third Party Rights
  8. Severance
  9. Entire Agreement
  10. Pricing
  11. Quotations and Additional Work
  12. Locale
  13. Approved Partner Sites
  14. Disclaimer: Selection of the Correct Tyres for your Vehicle
  15. Cancellation/movement of online bookings and purchases


  1. General Guarantee Conditions
  2. Tyres Lifetime Guarantee
  3. TyreCare
  4. Wheel Alignment
  5. Air Conditioning
  6. Batteries
  7. Brakes
  8. Exhausts
  9. Service Components and Other Mechanical Parts
  10. Shock Absorbers
  11. How to Claim Under Your Guarantee

Data Protection

  1. Data Protection - General
  2. Customer Surveys / Other Goods and Services
  3. Your Data Protection Rights
  4. Unsubscribing

Privacy and Cookie Policy

  1. Privacy and Cookie Policy
  2. Version

Information about Kwik Fit

1. Who We Are

You are contracting with Kwik-Fit (GB) Limited, a company registered in England with Company Registration Number 01009184. The Registered Office is ETEL House, Avenue One, Letchworth Garden City, Hertfordshire SG6 2HU. References to “Kwik Fit”, “we”, “our” and “us” throughout the Terms and Conditions refer to this Company.

2. Our VAT Registration

Our UK VAT Registration Number is GB 380 0948 50.

3. Contacting Us 

  • Email at customer.service@kwik-fit.com;
  • Telephone Customer Service on 0800 757 677;
  • Write to us at our Head Office: ETEL House, Avenue One, Letchworth Garden City, Hertfordshire SG6 2HU;
  • To reach your local Kwik Fit Centre you can free-phone 0800 222 111 (mobile call charges may apply).

4. Complaints / Alternative Dispute Resolution

In the event that you are not satisfied with the goods or service you have received from us, or if you wish to contact the Company regarding any other matter, please contact our Customer Service Department using the contact details provided in the “Contacting Us” section of these Terms and Conditions.

If, having contacted our Customer Service Department, you are still dis-satisfied with the goods or service received from us, the Company does participate in an Alternative Dispute Resolution Scheme, as described in the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. Please ask our Customer Services Department for details.

If you have purchased goods or services online and wish to use the Online Dispute Resolution, please use the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.

General Terms and Conditions of Sale

5. In-Centre Service & MOT Bookings

Specific times may be booked for MOTs. If you have selected a specific time, please be punctual or our ability to offer the MOT that day may be impacted.

For Servicing, your vehicle should be with us by 9am.

6. Mobile Bookings

If you have ordered tyres and/or alloy wheels for fitting by a Kwik Fit Mobile Van, one of our mobile service centre controllers will contact you within 2 working days of the date of order to arrange a mutually convenient time slot for our Kwik Fit Mobile Van to visit. Fitting appointments offered for mobile units are either a morning (am) or afternoon (pm) slot.
The fitting of tyres or wheels to your vehicle will be subject to a visual inspection of your vehicle, wheels and tyres prior to the work starting. This ensures you have selected the correct tyre and wheel specifications for your vehicle.

We will do our best to ensure that our mobile unit arrives with you during the agreed time period and to complete the work within the estimated time given to you, however, the time of the booking shall not form a contractual term. We will inform you as soon as reasonably practicable of any delays or complications.

Kwik Fit will not be liable for any economic losses arising in any manner whatsoever out of any delays to, or complications with, the fulfilment of an Order, provided that nothing in these terms limits or excludes Kwik Fit’s liability for death or personal injury caused by its proven negligence.

7. Cancellation of Work for Drive–In Customers

You have the right to cancel at any time before the instructed work has commenced.

There will be no charge provided no costs have been incurred. Where costs have been incurred you will only pay for the work completed or the cost incurred. Payment for costs incurred will be required prior to the removal of the vehicle. Deposits will be refunded only if no costs have been incurred.

8. Storage Charges

Under normal conditions, no storage charges will be applied, however, storage charges will be payable to Kwik Fit in relation to any abandoned vehicles or vehicles not collected from Kwik Fit for a period of 30 days following completion of the work undertaken by Kwik Fit on such vehicle.

9. Payment

Face to face payment

For drive-in customers or for additional work undertaken for online customers, payment in full is required on completion of the work and prior to the removal of the vehicle.

10. Removed Parts

With the exception of Warranty and Service Exchange Parts, removed parts will be disposed by Kwik Fit. Disposal will be in accordance with current environmental regulations and legislative requirements. A fee may be charged for this service.

11. Removed Wheels

Wheels which are removed from your vehicle to be replaced with Alloy wheels purchased from Kwik Fit will be left with you, unless otherwise agreed with Kwik Fit.

12. Exchanges

Subject to your statutory rights (which shall not be affected by this provision), once fitted to your vehicle a tyre, wheel or any other part cannot be exchanged.

13. Refunds

Subject to your statutory rights (which shall not be affected by this provision), it is not possible to offer refunds after purchase for any parts that have been used on your car. If you believe that a tyre or wheel we have fitted is faulty, we will offer you the option of purchasing a replacement while the original part is sent to the manufacturer for analysis. If the manufacturer confirms that the product is faulty the cost of your replacement purchase will be refunded. We do however offer extensive guarantees on our work and parts (see separate section).

14. Updates

Kwik Fit reserves the right to add, remove or amend the terms and conditions contained in this site without prior notice.

Website Terms of Use

15. Point of Legal Contract Creation

Online Purchases

When you place an order via the website to purchase services from, or to have goods fitted by, Kwik-Fit, this constitutes an “offer”.

Kwik Fit will send you an e-mail confirming receipt of your order and containing the details of it (the “Order Confirmation”). This constitutes the “acceptance”, irrespective of whether any payment that has been taken previously by Kwik Fit.

In the event that Kwik Fit does not accept your offer and/or does not issue an Order Confirmation to you, Kwik Fit shall make a full refund of any payments made by you as part of the ordering process.

These terms are the only terms upon which Kwik Fit will contract with you for the purchase of its services through its website, They shall govern the contract to the entire exclusion of all other terms or conditions.

Kwik Fit retains the right to refuse to accept your order solely at its discretion. If there is concern that there is an attempt to place an order dishonestly, fraudulently, by impersonating someone else or by attempting to use payment details which have been stolen, we will make additional checks and if appropriate involve external authorities.

16. Use of Website Content

The contents of this website (including without limitation all website design, text graphics, the selection and arrangement thereof and all software compilations, source code, software and other material) are the copyright of Kwik Fit or its technology providers/ contributors. You may view this website and print or download any part(s) of it for personal, non-commercial purposes only. You must not modify, copy, publish, transmit, display, perform, distribute, reproduce, license, create derivative works from, transfer or sell any information or other content, goods or services obtained from this website without Kwik Fit’s prior written consent.

17. Links to Third Party Websites

This website may contain links to websites operated by third parties other than Kwik Fit. Such links are provided for your reference only. Kwik Fit does not control such websites, and is not responsible for the contents of these websites. Kwik Fit’s inclusion of links to any such websites does not imply any endorsement of the material on such websites. Any use of that site by you or any arrangements entered into by you with the owners of those websites is at your own risk.

18. Liability Disclaimer

All content provided on this website is for information purposes only and does not in any manner create a legal contract express or implied between Kwik Fit and you except only when agreed by Kwik-Fit in relation to an order of goods and/ or services made by you through this website which is accepted by Kwik-Fit.

Without limiting the foregoing, the information, software, goods, and services published on this website may include inaccuracies or typographical errors. Changes are periodically made to the information herein. Kwik Fit and/or its respective suppliers may make improvements and/or changes in this website at any time. Kwik Fit and/or its respective suppliers make no representations about the suitability of the information, software, goods and services contained on this website for any purpose. All information, software, goods, services and materials including text, graphics and are provided "as is" without warranty of any kind. To the extent permitted by law, Kwik Fit and/or its respective suppliers hereby disclaim all warranties and conditions with regard to such information, software, goods and services, including all implied warranties and conditions of fitness for a particular purpose, title and non-infringement. Kwik Fit does not warrant that the information available via this site is accurate, complete or current.

In no event shall Kwik Fit and/or its suppliers be liable for any of the following losses or damage (whether such damage or losses were foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any direct, indirect, punitive, incidental, special exemplary or consequential damages arising out of or in any way connected with the use of this website or with the delay or inability to use this website, for any information, obtained through this website, or otherwise arising out of the use of this website, whether based on contract, tort, strict liability or otherwise provided that none of the foregoing and/ or nothing in these terms limits or excludes Kwik Fit’s liability for death or personal injury caused by its proven negligence.

You warrant to Kwik Fit that you will not use this website for any purpose that is unlawful or prohibited by these terms, conditions, and notices. It is always recommended for you to run anti-virus program on all material downloaded from the internet.

19. Trademarks

All trademarks, service marks, and trade names that appear on this website are proprietary to Kwik Fit (GB) Limited, its Group companies, or other respective owners. Trademarks should not be copied without the prior written permission of Kwik Fit.

20. Governing Law and Jurisdiction

These terms are governed by and shall by interpreted in accordance with the laws of England and Wales. You hereby consent to the exclusive jurisdiction and venue of courts in England and Wales in all disputes arising out of or relating to the use of this website. Use of this website is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions.

21. Relationship of Parties and Third Party Rights

You agree that no joint venture, partnership, employment, or agency relationship exists between you and Kwik Fit as a result of the use of this website. Only you and Kwik Fit shall be entitled to enforce these Terms and Conditions. No third party shall be entitled to enforce any of the terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

22. Severance

If any part of these terms are determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these terms shall continue in effect.

23. Entire Agreement

These terms are the only terms upon which Kwik Fit is prepared to deal with a purchaser through this website and they shall govern the contract arising from any order made through this website that is accepted by Kwik Fit to the entire exclusion of all other terms or conditions.

These terms constitute the entire agreement between the user and Kwik Fit with respect to the use of this website and they supersede all prior communications and proposals.

24. Pricing

Offers are for retail customers only.

All pricing on this website is in pounds sterling and is inclusive of UK Value Added Tax. Unless explicitly stated, the cost of fitting any parts purchased is included in the price. The price of the goods and/ or services shall be the price specified by Kwik Fit in the Order Confirmation issued to you.

Our website contains a large number of goods and services and it is always possible that, despite our best efforts, some of the goods and/ or services listed on this website are incorrectly priced. We verify the prices included in your order to us as part of our processing procedures so that, where goods and/ or services are incorrectly priced we may, at our discretion, either contact you for your instructions in relation to your order or reject your order and notify you of such rejection.

Kwik Fit reserves the right, before the relevant contract is formed in accordance with these terms and conditions, to change the price of the goods.

25. Quotations and Additional Work

All quotations are valid for 7 days from the date of issue, unless they include a specific promotional offer which has an earlier expiry date. The expiry date of promotional offers will be clearly marked.

Once work has started you will be informed immediately of any additional work identified. A new printed quotation will be produced on request and work will only be carried out with your agreement.

26. Locale

Transactions may only to be made through this website by residents of, and/or individuals, located in the United Kingdom.

All services ordered or booked on this website are either carried out at one of our centres in the UK or by one of our mobile fitting vehicles at the location agreed by Kwik Fit in our Order Confirmation. Mobile fittings may not be available in some locations.

27. Approved Partner Sites

Kwik Fit may offer its customers using this website the choice of booking a visit into a non-Kwik Fit branded partner centre. We do this to add to the geographical coverage of our offering. In the event that we do offer the choice of booking a visit to a non-Kwik Fit branded partner centre:

  • the centre will be clearly shown online as being an approved partner of Kwik Fit;
  • we shall ensure that the standard of service offered to customers in such partner centre is of the same high standard as in Kwik Fit branded outlets;
  • the contract concluded through this website as a result of you choosing to book a visit into a non-Kwik Fit branded partner centre will always be between you and Kwik Fit and any contact, or in the unlikely event of a complaint, should be directed to Kwik Fit as shown on this website; and
  • these terms and conditions will fully apply to all such contracts.

28. Disclaimer: Selection of the Correct Tyres for your Vehicle

The fitting of tyres to your vehicle will be subject to a visual inspection of your vehicle and tyres prior to the work starting to confirm that you have selected the correct tyres for your vehicle.

Kwik Fit undertakes reasonable steps to ensure the accuracy of the information on this website but due to the range and complexity of tyre sizes fitted to vehicles during manufacture and in the aftermarket, we cannot guarantee the accuracy of this information and the results of the said applications on this website. Kwik Fit accepts no responsibility for, and excludes all liability for, any losses suffered as a result of any applications on this website that are used by you to select the tyre sizes for your vehicle (using either the vehicle registration plate or the vehicle type) or by failing to provide the correct information for your vehicle.

Kwik Fit also accepts no responsibility for and excludes all liability for any losses suffered as a result of any of our customers selecting and/ or ordering from us the incorrect tyre specification (e.g. Runflat / Reinforced / Winter tyre) provided that nothing in these terms limits or excludes Kwik Fit’s liability for death or personal injury caused by its proven negligence.

Customers ordering tyres online for fitment, either by one of our mobile units or at a Kwik Fit Centre, should verify the tyre size and specification currently fitted to their vehicle before placing their online order for tyres with us. In the event that the incorrect tyres are ordered on this website by a customer, Kwik Fit will use its normal business processes to source the correct tyres and reschedule the fitting appointment.

29. Cancellation / Movement of Online Bookings and Purchases

Appointments can be rescheduled to an alternative date (subject to availability) provided one clear working day is allowed between rescheduling and the original appointment (e.g. appointments for Thursday can be rescheduled up to midnight on Tuesday).

You have the right to cancel any online purchase or booking of services without charge by giving written notice prior to the day of service, unless Kwik Fit has, with your consent, commenced the performance of the services and incurred cost.

When you have paid in advance for any services from Kwik Fit and you do not attend the scheduled appointment without making an appropriate cancellation or alternative arrangement with Kwik Fit, Kwik Fit shall be entitled to retain fifty percent (50%) of the relevant advance payment and Kwik Fit shall refund to you the remaining fifty percent (50%) of such advance payment.


30. General Guarantee Conditions

The guarantees apply from the date of original purchase.

Guarantees are not transferable and only apply to the person who made the original purchase.

Please ensure you retain your invoice, as proof of purchase is necessary before work can be carried out under the guarantees.

All parts originally purchased at Kwik Fit are covered by these guarantees (with the exception of “TyreCare” which is optional and chargeable), however, parts failing as a result of criminal or malicious damage, fire, theft or where the parts have been used for motorsport, hire vehicles or taxis are excluded.

If work is required to be carried out other than by Kwik Fit, approval must be obtained in advance from Kwik Fit Customer Service. The guarantee may be invalidated when parts are repaired by a garage or individual other than by Kwik Fit. Kwik Fit is not responsible for any part removed from the vehicle or adjusted by any person other than Kwik Fit.

These guarantees do not cover any defect caused by reasonable wear, tear or corrosion, or any costs incurred through loss of use. Manufacturer’s conditions of sale apply to all goods sold.

These guarantees do not extend to any monetary or compensatory claim, in particular consequential or additional losses.

All Kwik Fit guarantees are in addition to your statutory rights.

31. Tyres Lifetime Guarantee

All new tyres are covered against manufacturing defects throughout the legal life of the tyre. If a replacement tyre is necessary, only the tread used will be charged for provided the tread depth exceeds the minimum legal requirements. Tyres may have to be returned to manufacturer for inspection, in which case Kwik Fit will follow the standard procedure laid down by the British Tyre Manufacturers Association.

32. TyreCare

As an insurance product, Terms and Conditions specific to TyreCare are available separately at the time of purchase.

33. Wheel Alignment

Vehicle wheel alignment is affected by road conditions and driving circumstances and therefore adjustment cannot be covered by a Kwik Fit guarantee. However, should you have reason to believe that further adjustment is necessary after your visit, we will check and re-adjust (if required) free of charge within 30 days of purchase.

34. Air Conditioning

We offer a ‘Recharge or No Charge’ air-conditioning service. You only pay if the coolest vent temperature from your car has improved by more than 10% when measured in degrees Celcius. Note: if the ambient temperature around the car is less than 9oC it may affect the air-conditioning recharge test results. In these circumstances it is at the Manager’s discretion whether to offer a refund.

Air-conditioning repairs are guaranteed for 12 months or 12,000 miles, whichever comes first.

35. Batteries

All Platinum Prestige Batteries are sold with a 3-year Unlimited Mileage Guarantee; check invoice for details.

All Platinum Prestige Plus Batteries are sold with a Lifetime Guarantee, including the labour required to honour this guarantee. Kwik-Fit will replace the defective battery on your vehicle free of charge, subject to these guarantee conditions. Lifetime Guarantee applies to Platinum Prestige Plus range only.

Before any work can be carried out under guarantee, Kwik-Fit will conduct a full inspection of your charging system. This guarantee will not be offered and will not subsequently apply if you do not authorise the fitting of all additional parts considered necessary for replacement to restore your battery system to its proper working condition.

Company vehicles, hire vehicles, taxis and vehicles for commercial purposes or motorsports are not covered.

36. Brakes

Subject to the exclusions within this clause, a lifetime guarantee is offered on all brake pads and shoes, and free replacement sets will be available for as long as you own the vehicle.
Additionally, we will guarantee all other new brake parts fitted, including labour for the first 12 months after fitment or the first 12,000 miles (whichever comes first) conditional upon your continued ownership of the vehicle. Kwik-Fit will dismantle and repair or replace at its discretion any defective parts and reassemble them on your vehicle free of charge, subject to these guarantee conditions.

Before any work can be carried out under guarantee, Kwik-Fit will conduct a full inspection report. This guarantee will not be offered and will not subsequently apply if you do not authorise the fitting of all additional parts considered necessary for replacement to restore your braking system to its proper working condition.

Company vehicles, hire vehicles, taxis and vehicles for commercial purposes or motorsports are not covered. Vehicles fitted with inboard braking systems and/or handbrake pads and shoes are excluded from the lifetime guarantee.

37. Exhausts

All exhausts and catalytic converters sold by Kwik Fit come with a 3-year unlimited mileage guarantee. They may need to be returned to the manufacturers for inspection. It may also be necessary for customers to have their engine management system and associated components checked to ensure that they are in good working order. Note – Chromed or ‘Chromed effect’ parts can sometimes suffer a natural surface deterioration. This is not covered under this guarantee.

38. Service Components and Other Mechanical Parts

Service components and any other mechanical parts, including starters and alternators, are guaranteed for 12 months or 12,000 miles, whichever occurs first.

39. Shock Absorbers

We offer a 2 year unlimited mileage guarantee and a 14 day money back guarantee. If we fit shock absorbers to your vehicle and you notice no improvement to the ride, road-holding or comfort and return within 14 days of purchase, we will re-fit your old shock absorbers free of charge and refund the cost in full. Please hold on to your old shock absorbers for the first 14 days so we can re-fit them, in the unlikely event that this proves necessary.

40. How to Claim Under Your Guarantee

Take your vehicle or part to any U.K. Kwik Fit centre together with your guarantee, your original receipt and any other paperwork provided to you. Please be sure to keep your original paperwork safe as a failure to produce this could impact on your ability to claim.

Data Protection

41. Data Protection - General

Kwik Fit is conscious that you trust us with your private information which is necessary to process your order. Other than where stated within these Terms and Conditions and with our chosen payment card service provider, you have our assurance that your information will not be shared with other organisations outside the Kwik Fit Group, unless those organisations are working on behalf of Kwik Fit or we are compelled to do so by law.

Kwik-Fit (GB) Limited is fully registered within the terms of the Data Protection Act in the United Kingdom. Our registration number is Z5057370.

42. Customer Surveys / Other Goods & Services

Kwik Fit’s commitment to improving customer service includes our Customer Survey Team (operated on behalf of Kwik Fit by a selected independent company) telephoning a number of customers each day to ask about the standard of service they have received. During this call, the Team may also draw your attention to selected goods or services offered by that company.

Kwik Fit may also contact you to advise of Kwik Fit goods and services that may be of interest to you.

If you do not wish to receive such calls, please let us know, giving your full name and address and the Kwik Fit invoice reference number:

  • E-mail customer.service@kwik-fit.com;
  • call the Kwik Fit Customer Helpline on free-phone 0800 757 677 (mobile call charges may apply);
  • write to Kwik Fit Customer Service, ETEL House, Avenue One, Letchworth Garden City, Hertfordshire SG6 2HU.

43. Your Data Protection Rights

Individuals may obtain details of their own data which is held and/ or processed by Kwik Fit. For details of how to obtain such details, for which a charge will be made, please contact Customer Service.

44. Unsubscribing

If you prefer that we do not contact you with further Kwik Fit information or disclose any non-public personal information about you to any non-affiliated third parties, other than required by law, you may opt out.

To opt out, please either:

  • e-mail customer.service@kwik-fit.com, or
  • write to our Customer Service at ETEL House, Avenue One, Letchworth Garden City, Hertfordshire SG6 2HU.

Please include your name, address, and other identification information and any other applicable information. Your request will apply to any of the information we have obtained in any transaction.

It may take between 48 - 72 hours from the time we receive your request to opt-out and to remove you from our database. Please be aware that you may still receive offers during the period that your request is being processed.

Privacy and Cookie Policy

45. Privacy and Cookie Policy

Kwik Fit takes your privacy seriously and understands that privacy concerns are extremely important to our customers. We would like to assure you that we are committed to protecting your personal privacy and for that reason Kwik Fit has created this Privacy Policy. We shall always process your personal information in accordance with the law.

45a. Unsolicited E-mail

If you believe you have received unsolicited commercial email please forward the email you received in its entirety to: customer.service@kwik-fit.com.

45b. What This Privacy Policy Covers

This Policy covers how Kwik Fit treats personal information that it collects and receives, including information related to your use of Kwik Fit goods and services. Personal information is information you provide about yourself that is personally identifiable like your name, address, email address, or phone number and that is not otherwise publicly available. This Policy does not apply to the practices or the content of websites of companies that Kwik Fit links to or does not own or control (see Section 3).

45c. Information We Collect

As we sell, service and install goods with safety implications, we need to hold your contact details in the event that we need to inform you of a product or service recall.

Additionally, in order to ensure that consumers get the very best service; Kwik Fit collects demographic information, web pages visited and other consumer-volunteered information from sources such as forms, survey information and/or site registrations. Kwik Fit’s request forms may require users to give us information such as your name, address, phone number, e-mail address, certain financial and credit-related information.

The information you provide to Kwik Fit also helps Kwik Fit in the development or referral of goods and services that we believe will meet the continuing needs of our customers. Collected information is used to improve the content of our website, customise the content and/ or layout of our website for individual users, and to contact users for marketing purposes as well as this information is used to route requests to our auto dealer network, fulfilment and marketing partners.

Kwik Fit automatically receives and records information on our server logs from your browser, including your IP address, Kwik Fit cookie information, and the page you request. Kwik Fit uses information for the following general purposes:

  • to customise content you see;
  • fulfil your requests for goods and services;
  • improve our services;
  • contact you;
  • conduct research, and
  • provide anonymous reporting for internal and external clients.

45d. Information We Share With Others

Kwik Fit may use third parties to assist with the provision of goods and/or services which are purchased and/or booked through this website. Kwik Fit may need to forward certain of your personal information to such third parties for the purpose of providing such goods and/ or services only.

Kwik Fit may decide to share your personal information with trusted marketing partners within the Kwik Fit group of companies, who work on behalf of or with Kwik Fit under confidentiality agreements. These companies may use your personal information to help Kwik Fit communicate with you about offers from Kwik Fit or to inform you about their goods and services.

Occasionally, when Kwik Fit is not able to directly fulfil your request, we may forward your request for information to another reputable partner. In those cases where Kwik Fit decides to share your information with marketing partners, these companies do not have any independent right to share this information with any other parties.

Kwik Fit also responds to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims and when we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, violations of Kwik Fit terms of use, or as otherwise required by law.

Once it is received in the Kwik Fit database, all information, including your name, e-mail address, home address, financial and credit information is, when necessary for the purposes of processing your order, passed on to our banking, dealer, fulfilment and marketing partners and affiliates for the execution of the order, service or request. Once one of these entities receives this information, it becomes the subject to their respective privacy policy, in addition to Kwik Fit’s. Our partners use this information to process your order or request and to provide valuable services. Any request to opt out of future partner communications must be made directly to the partner.

45e. Third Party Websites

Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. Kwik-Fit may offer you the opportunity to purchase goods and or services from third party websites. In the event that you agree to be transferred to such third party websites, you will become subject to the security and privacy policies that are posted on such websites once you are transferred to them. If you disclose your information to dealers or other parties that you are placed in contact with through our site or other sites throughout the Internet, different privacy policies may apply to their use or disclosure of the information you disclose to them. Since Kwik Fit does not control the privacy policies of third parties, you are subject to the privacy policies of that third party and we encourage you to read their privacy policies or ask questions before you disclose your personal information to others.

45f. Children's Guidelines

Although this site is intended for the use of adults, and is not of likely interest to children, the forms on this site are capable of collecting online contact information from children who furnish it without prior parental consent or parental notification. Upon discovery and/ or notification of any information supplied to Kwik Fit by children, Kwik Fit shall delete such information held by it.

45g. Cookies

Use of Cookies

Cookies are small text files that are placed on your computer by websites when you visit them. They are widely used in order to make websites work, or work more efficiently, as well as provide information to the owners of the site.

The cookies we use are essential for parts of the site to operate, in particular our quotation system. You may delete and block all cookies from our sites, but parts of the site will not function correctly. If you choose to turn cookies on, remember to sign off when you finish using a shared computer.

All our cookies have a life that spans only the length of your session with our website, sometimes shorter, in particular if you are using one of our booking engines. If you close your browser and leave our site all cookies expire with the exception of the cookie named “Your Cookie Settings” which has a life span of 365 days and necessary to store your cookie settings for this site.

45gi. Cookie Categories

The cookies used on this website have been categorised using best practice. A list of all the cookies categories used on this website can be found at www.kwik-fit.com/cookies.asp and is set out in the list below.

  • Strictly Necessary

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

  • Functional

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

  • Performance

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. They are only used to improve how a website works.

  • Targeting

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
Additional Cookie Categories

  • Third Party

When you visit a site you may notice some cookies that aren't related to that site. If you go on to a web page that contains external content, for example from Google Maps, you may be sent cookies from these websites. The original site does not control the setting of these cookies, so it is suggested you check the third-party websites for more information about their cookies and how to manage them.

  • Flash Cookies

Adobe Flash Player used for videos uses Flash cookies (also known as Local Shared Objects) to help improve your experience as a user. Flash cookies are stored on your device in much the same way as usual cookies, but they're managed differently by your browser.

If you wish to disable or delete a Flash cookie, see Adobe Flashplayer Security Settings (opens in a new window). Please note that if you disable Flash cookies for a site you will be unable to access certain types of content on the site, such as videos.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org.

45h. Security

Kwik Fit understands the importance of the security of your data. When applicable, we use the latest SSL (Secure Socket Layer) encryption technology to protect sensitive personal or financial information during transmission. This allows your personal information to be submitted in a secure environment while reaching the intended parties. An SSL-capable web browser is needed to support this encryption technology.

45i. Online Payment Security

Kwik Fit treats the security of your personal and payment details with paramount importance. We provide protection in a number of ways:

  • When you transact with us online your details are encrypted between your web browser and our server. Our website http://www.kwik-fit.com automatically changes to https://www.kwik-fit.com when required.
  • Our security certificate is provided by Entrust, Inc. a global leader in online identity and trust services (see www.entrust.com). Our certificate has a 2,048 bit public encryption key. This is frequently referred to as an SSL256 byte certificate.
  • We use Sagepay as our payment gateway for the secure authorisation and processing of your credit or debit card payments..
  • Kwik Fit does not store your payment card information on our servers, nor do any Kwik Fit personnel have access to your card information.
  • In addition to Sagepay’s usual authorisation procedures, the UK clearing banks are gradually introducing a system called 3D Secure to provide additional consumer protection. 3D Secure is the latest and most effective means of protecting you against fraud. Kwik Fit has worked with the Protx service to introduce this level of protection to you. Customers who have already authenticated 3D Secure cards need only follow their normal process which usually involves the entry of a password to your card issuers’ website during the payment process. If you do not have an authenticated 3D Secure card, there is a mandatory 3D Secure sign up which you will have to complete. This process will vary depending on your card issuer. This will have to be completed before you can pay for your goods.

45j. Acceptance of Our Privacy Policy Terms

By using this site and providing us with your information, you agree to the Kwik Fit Privacy Policy. If you do not agree to this Policy, please do not use our site. We reserve the right, at our discretion, to change, modify, add, or remove portions of this Policy at any time. Please check this page frequently for changes. Your continued use of the Kwik Fit site means you accept those changes. You can e-mail us with any further questions you may have.

45k. Additional Information

Requests for additional information on our Privacy and Data Protection policies can be made to Customer Service, Kwik-Fit (GB) Limited, ETEL House, Avenue One, Letchworth Garden City, Hertfordshire SG6 2HU.

46. Version:

Version 3, last updated 8th June 2017

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Customer Services

0800 75 76 77
Our Customer Service opening hours are 8:30am to 5:30pm Monday to Friday, 8:30am to 5:00pm Saturdays and 10:00am to 4:00pm Sundays.