FAQ
FAQ

Frequently Asked Questions When You Shop At Kwik Fit

Got a question about your vehicle or the services that we provide? We've compiled a list of the most common car maintenance queries that we receive from our customers. Simply select a relevant category or type in your question below. If you still can't find what you're looking for, contact the team at your nearest Kwik Fit centre who will be happy to help.


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Our top 5 frequently asked questions


Why are you open?

The government is allowing Garages to remain open so drivers can maintain the roadworthiness of their vehicle and keep them safe for essential journeys:

  • to shop for basic necessities, for example food and medicine
  • for any medical need, or to provide care or to help a vulnerable person
  • to travel to and from work, but only where this absolutely cannot be done from home

We have decided to remain open to provide our services to anyone needing to repair or maintain the safety of their vehicle, especially NHS staff, emergency personnel and other Key Workers.


What are you doing to safeguard your staff and customers?

We have put additional procedures and practices into effect to ensure we’re doing everything possible to ensure our staff and customers are as safe as possible. These include:

  • Wearing protective gloves when receiving your keys and driving your car as well as changing gloves when we are finished.
  • Always fitting your car with a protective seat cover.
  • Verbally going through our quote with you on any required work. For now we have stopped the practice of getting signatures on both our quotations and in-store tablets.
  • Increased cleaning of our reception area and toilets.
  • Removing communal reading materials and stopping the use of our coffee machines.

We’re asking all customers to help us by:

  • Respecting “social distancing”. This protects you as well as our staff members.
  • Notifying a member of staff that you have arrived and waiting in your car. A member of staff will come to your car and assist you in order of customer arrival time.
  • Using the bin provided to deposit any drinks bottles, cans, food packaging or tissues before leaving.
  • Taking any reading materials such as newspapers or magazines away with you when leaving.


Do I still need to MOT my vehicle?

Yes.

If your vehicle’s MOT is due up to and including Sunday, 29 March 2020 then you must arrange to have an MOT conducted before that date.

If your vehicle’s MOT due date is on or after Monday, 30 March the MOT will be extended by 6 months, for example:

    If your vehicle’s MOT was due to expire on 3 April 2020 Then this will automatically be extended to 3 October 2020 and you will need to get your MOT by this date.


Can I still have an MOT conducted on my vehicle during its extension period?

Yes.

Whilst it is not necessary to conduct an MOT until its due date, if you’d still prefer to have the MOT completed to ensure your peace of mind that your vehicle is safe then we will conduct the test on your instruction.

If the vehicle passes the MOT then this will be recorded automatically and your vehicle’s MOT expiry date will be changed to 12 months from the new pass date.

If the vehicle fails an MOT test conducted during the extension period then this will not change the extended due date BUT if the vehicle has a dangerous fault then you could be prosecuted if the fault is not rectified – all drivers still have a responsibility to ensure their vehicle is roadworthy.


Am I still required to complete an MOT for my vehicle if I am self-isolating or in quarantine?

No.

You should NOT go to a centre if you or any member of your household is self-isolating, in quarantine or has symptoms.

The Driver and Vehicle Standards Agency (DVSA) has advised drivers in self-isolation to not take their vehicle to be MOT tested.

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Kwik Fit has over 600 centres across the UK including Northern Ireland, many of which are open 7 days a week for your convenience.

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0800 75 76 77
You can reach our customer services team 7 days a week between 7:00am and 10:00pm.