Frequently Asked Questions When You Shop At Kwik Fit
Got a question about your vehicle or the services that we provide at Kwik Fit? We've compiled a list of the most common car maintenance queries that we receive from our customers — from MOT queries to cancellation policies.
Simply, select a relevant category or type in your question below. If you still can't find what you're looking for, contact the team at your nearest Kwik Fit centre who will be happy to help.
Ask a Question
Search our FAQ database by typing a question or entering keywords below
Our most frequently asked questions
Although most common vehicle models are included in our system, some may not be listed. Please choose a model as close to yours as possible. The centre can amend the booking to show the correct details on your receipt.
Should your plans change, you can reschedule or cancel an appointment you made online using our Manage My Booking Section. You will need your booking reference, vehicle number plate and email address used to book the appointment handy in order to use this feature. This information can be found on your booking confirmation email. If you decide to cancel your order, any payment made will automatically be refunded to you.
Please note that it will not be possible to use the Manage My Booking tool for car mat or Road Hero spare wheel kit orders or if your appointment for any product or service is scheduled to take place in the next 24 hours. Please contact the team on 0800 75 76 77 and select Option 2 if you are not able to use the Manage My Booking function.
Further InformationIf a vehicle fails its MOT, it does not meet legal requirements and must be repaired to comply with MOT testing standards. The MOT report will detail notes on the failure as well as advisory items that are suggested for attention but not yet outside of the parameters required to pass the test.
Please note that some Kwik Fit centres may be unable to carry out the necessary repair work required for your vehicle to pass its MOT. It’s best to check when booking by calling your local branch.
Further InformationYou can find your closest centre by visiting our Centre Locator page and entering your town or postcode
Further InformationKwik Fit policy is not to fit tyres or other parts that have been supplied by our customers rather than our own suppliers. This policy is agreed based on two considerations; firstly safety as we want to be sure that we can ensure the integrity of the parts, and secondly warranty support as this ensures clear responsibility under warranty if there are problems in the future with the product or service.
Accepted payment methods vary between centres. We advise that you call ahead to your local centre and check what payment methods they accept.
Yes. You can either wait at the centre while your vehicle is being looked at or, if the repairs are going to take longer, leave the car with them and collect it when the work is completed.
Find out more about our centres and their waiting facilities here.
Yes. If you want new tyres at your home, explore our Premium Mobile Tyre Fitting service. Get your tyres fitted at home or at work at a time that suits you – for ultimate convenience and peace of mind.
Simply order your tyres online, select Kwik Fit mobile tyre fitting, and we’ll come to you. With over 200 mobile fitters nationwide, and with appointments available 7-days a week, we’ll have you back on the road in no time.
No, unfortunately it is not our company policy to offer a cash and carry service.
Yes. NHS staff can save an exclusive 10% off online. You can retrieve this discount if you are a member of Health Service Discounts. Please check with your local Kwik Fit centre before arriving to see if they accept the discount.
