FAQ
Got a question about your vehicle or the services that we provide? We've compiled a list of the most common car maintenance queries that we receive from our customers. Simply select a relevant category or type in your question below. If you still can't find what you're looking for, contact the team at your nearest Kwik Fit centre who will be happy to help.
Ask a Question
Search our FAQ database by typing a question or entering keywords below
Our top 5 frequently asked questions
How can I find out my tyre size?
There are two ways to find out your tyre size. Your vehicle handbook will include details of the correct tyre size. You can also check the side wall of your existing tyres. Click on Further Information for a guide to the writing on your tyres.
Further InformationI booked and paid online and now require a refund how can I arrange this?
Should things not go according to plan, all bookings made online can be reimbursed by a member of our online helpline. Please call 0800 75 76 77.
My vehicle variant is not listed when attempting an online booking. What should I do?
Although most common vehicle variants are included on our system, some may not be listed. Please choose a variant as close to yours as possible. The centre can amend the booking to show the correct details on your receipt.
What do I do if I feel that my vehicle has been incorrectly failed for its MOT?
If you feel that your vehicle has been incorrectly failed, DVSA suggest that you should first discuss the situation with the MOT testing station. This will give them to opportunity to explain why the vehicle has failed and make redress if they've made an error. If you are still unhappy and it is within 14 days of the failure, you can obtain an appeal form (VT17) from the testing station or from DVSA's website and submit this.
Further InformationCan you fit my own parts e.g. tyres, exhausts, batteries etc. that I have purchased elsewhere / supplied myself?
Kwik Fit policy is not to fit tyres or other parts that have been supplied by our customers rather than our own suppliers. This policy is agreed based on two considerations; firstly safety as we want to be sure that we can ensure the integrity of the parts, and secondly warranty support as this ensures clear responsibility under warranty if there are problems in the future with the product or service.
