Tyre Hotel Terms and Conditions

Definitions

Cooling Off Period

You have the right to cancel your Tyre Hotel booking within 14 calendar days from the Date of Purchase without giving any reason. To exercise this right, you must notify Kwik Fit in writing (email or letter) before the Cooling Off Period expires. If the Goods have already been stored or any service has been performed during the Cooling Off Period, Kwik Fit reserves the right to deduct reasonable costs incurred before cancellation. Refunds will be processed within 14 days of receiving your cancellation notice, using the same payment method as the original transaction.

Period of Store

By choosing the Tyre Hotel service to store your Goods, you agree that Kwik Fit will store them for one Seasonal period. Kwik Fit will not store Goods which fall below the legal tread depth requirement of 1.6mm.

Storage Charges

A storage charge is chargeable for every Seasonal Period and, to cover handling costs, for every switch of Goods within a Seasonal Period unless the Goods are being withdrawn, and the Tyre Hotel is no longer to be used. Your initial payment covers Tyre storage for 6 months. If you wish to extend storage at the end of this term, please contact our Customer Care team to request a renewal quote. 

Please note prices for this service may have changed since your original agreement, and any renewal will be subject to the current rates at the time of your request.

Lost Goods

In the unlikely event that the Goods cannot be found when you wish to retrieve them from storage, Kwik Fit will replace the Goods with Goods which are either the same or an equivalent, if the same is no longer available.

End of Period of Store

Kwik Fit will send you an email reminder when the Seasonal Period is coming to an end. This advance notice is intended to give you sufficient time to either arrange for your Goods to be removed from storage and refitted to your vehicle, or to make the necessary payment should you wish for your Goods to remain in storage for an additional Seasonal Period. Goods that remain uncollected beyond the end of the Seasonal Period will be subject to additional storage charges. Kwik Fit also reserves the right to dispose of any unclaimed Goods in accordance with the following process: 

• An initial email will be sent to inform you that the Seasonal Period has ended and to request your instructions regarding the Goods. Please note your personal data will be processed in accordance with our privacy policy. 
• If no response is received within 14 days, a follow up email will be sent requiring you to collect the Goods (“Notice imposing obligation on the customer to collect Goods”). 
• If no response is received within a further 14 days Kwik Fit will send a final notice email notifying you of Kwik Fit’s intention to dispose of the Goods (“Notice of intent to dispose of unclaimed goods (tyres)”). 
• If no response is received within 7 days of the final notice, Kwik Fit may proceed with the disposal of the Goods. 
• Prior to disposal, Kwik Fit will assess and record the estimated value of the Goods. This valuation will be based on the current market value of equivalent new Goods, adjusted for usage, wear, and tear.

Customer Contact Responsibility

We will contact customers using the email address provided at the time of booking or registration. It is the customer's responsibility to ensure that their contact details, including email address, are accurate and kept up to date. We cannot be held liable for any failure of communication resulting from outdated or incorrect contact information. To ensure details are current and up to date, please email Customer Care at customercare@kwik-fit.com

Please note your statutory rights are not affected by these terms. 

If you are not satisfied, you can escalate to an independent ADR scheme or contact Citizens Advice.