UK motorists spent a total of £1.25 billion repairing pothole damage to their vehicles over the last year, reveals research published today by Kwik Fit¹, the UK’s largest automotive servicing and repair company. With more than 10.8 million drivers damaging their vehicle due to poor road conditions over the last 12 months, the cost over the last three years totals an astonishing £3.4 billion^2,3.

The average bill for each of those motorists affected over the last year was £115, covering repairs to components such as tyres, suspension and wheels. Kwik Fit believes that the total cost identified by the research is likely to rise even further as 13% of drivers who suffered damage (some 1.4 million motorists) say they have not yet had the damage repaired. With the coronavirus causing financial uncertainty for many, it is likely that those repairs will be put off for a lot longer yet.

More than a quarter (26%) of motorists say they hit more than 30 potholes over the course of a month – an average of one a day. A third (32%) of the drivers who have hit a pothole in the last year say it caused damage, with the most common items needing repair being tyres (5.8 million drivers), wheels (4.2 million), suspension and steering (3.8 million and 1.7 million respectively).

Almost the entire cost of those repairs has had to be borne by motorists or their insurers as a mere £8.1 million (0.7% of the total) has been refunded to drivers in compensation from local authorities (England and Wales figures)⁴. While responding to coronavirus is going to be a huge drain on public resources, it is interesting to note that in the longer term, many drivers say they would be prepared to pay higher council taxes if it guaranteed improved road conditions.

Kwik Fit found that a majority (55%) of drivers who have suffered damage would be prepared to pay more council tax, with the average driver willing to stump up 12.5% more. Those who haven’t suffered pothole damage in the last year would be less willing, with only a third (34%) happy to pay more council tax to fund road repairs, with the average acceptable increase just 4.8% on top of their current bill.

Of all drivers, Londoners would be willing to pay the highest increase in council tax. This is likely to be a result of the capital’s drivers being hit with the largest bill for repairs. Last year, London motorists had to cover a cost of £307,231,000 for pothole damage, a rise of 50% on the previous year. Other regions which have seen rises are the South East, and South West, while the total cost to drivers in the North West, Eastern, East Midlands regions and Wales have remained relatively static year on year.

The Kwik Fit study has some comparatively good news for drivers in Scotland, the West Midlands, Yorkshire and Humber and the North East, where the total cost has decreased from last year, but even here, drivers were still faced with a collective bill of £360 million.

Source: Research for Kwik Fit 2019, 2020 ^1,2

56% of people travelling on UK roads believe they are in worse condition now compared to a year ago, up from 51% of people who were asked the same question last year. And the majority of road users in the country don’t feel that there will be significant improvement any time soon. When asked about the Government’s recently announced £2.5bn five year pothole fund, 56% said that this would have a slight or no impact on the number of potholes. The experience of drivers reflect the latest ALARM report from the Asphalt Industry Alliance, which highlights that a one-off spend in excess of £11 billion is needed to bring the network back up to scratch.⁴

Roger Griggs, communications director at Kwik Fit, said: “Unfortunately, every year we are seeing a worsening story when it comes to the condition of our roads and it is the individual motorist who is hit increasingly hard. The immediate impact of coronavirus will mean the demands on public spending will be many, but this should not mask the fact that roads have been underfunded year after year. Once we are out of this crisis, as a country we need to plan investment for the long term and not merely look to patch things over the cheapest possible way.

“For any motorists hitting a pothole, we are operating as normally as possible, so if they have any concerns over potential damage to their car, they should come into one of our centres. We’ll be able to inspect their car while keeping social distancing measures in place and ensure that their car is sae should they need it in an emergency.”

For the latest news and updates from Kwik Fit, customers can also follow the company on Twitter at @kwik_fit.

Editors Notes:

Sources:
1 - Research carried out by Walnut (formerly ICM) among a nationally representative sample of 2011 GB adults, 13 – 16 March 2020
2 - Research carried out by Walnut (formerly ICM) among a nationally representative sample of 2049 GB adults, 01 – 04 March 2019
3 – Research carried out by ICM Research among a nationally representative sample of 2,051 GB adults, 4-6 March 2018
4 - Annual Local Authority Road Maintenance (ALARM) survey 2020

About Kwik Fit

Established in 1971, the Kwik Fit Group is one of the largest independent automotive parts, repair and replacement specialists in the world. Kwik Fit has over 600 service centres across the UK and more than 200 mobile tyre fitting vehicles, making it the UK’s leading tyre, exhaust, brake and MoT specialist. Details of its range of products and services can be found at kwik-fit.com

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