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Coronavirus Update
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A Message From Kwik Fit Regarding Coronavirus

Kwik Fit continues to take it's response to Coronavirus in Great Britain and Northern Ireland very seriously.

We are carefully monitoring the situation and our overriding priority is the health and well-being of our staff and customers, and in any decisions we are making, that is our key consideration.

Where possible, our centres remain open as usual. Our mobile fitting vans also continue to operate, providing tyre fitting at home or at your place of work.

Many of our customers, both individuals and organisations, including emergency workers, teachers and those providing vital community services rely on us to ensure their vehicles are road worthy and safe.

For more information on our approach to this situation please see our Coronavirus FAQ page, dedicated to providing clarity for the common questions around this.

We are also continuing to take all the precautions we can to help prevent the spread of the virus:

Cleaning and Hygiene

Our centre teams continue to be stringent around hygiene and cleaning regimes including thorough, frequent handwashing.

We have also increased our cleaning in centres, particularly for those areas touched regularly by team members and customers.

Our staff change gloves and wash hands between every vehicle job.

Contact

We are being extra vigilant on personal space and exercising social distancing as much as possible.

We've decommissioned the coffee machines in our waiting rooms until further notice to minimise contact in these areas.

We’ve temporarily changed our practices to help minimise contact and will not ask for your signature on paperwork or in store tablets.

We will clearly demonstrate work that is required to make your vehicle safe, show you any parts removed and demonstrate any faults.

You’ll be invited to receive quotations and invoices by email which we would appreciate you accepting to minimise contact.

Face Masks/Coverings

Our colleagues will wear face masks in line with the current guidelines applicable to the location of our centres and respectfully ask our customers to do the same.

We also will respect any customer or colleague who are exempt from wearing a face covering for age, health or disability reasons and will not require written evidence such as card or badge to be shown as evidence of exemption.

Where guidelines require face coverings to be worn these do not have to be face masks that you buy from a shop; they can also be made at home using any cloth or textiles that have access to, but they must cover your nose and mouth.

If Extra Care is Required On Arrival

If you’d prefer to minimise your time in the centre then please follow the steps below:

  • On arrival notify a member of staff at reception then return and remain in your vehicle.
  • A member of staff will attend to you in order of arrival, discuss your requirements and either confirm the scheduled work or provide a quotation.
  • Remain in your vehicle until we’re ready to commence work on it.
  • At which point you can either leave the vehicle with us and return when the work is completed, or wait either in reception or outside the centre.

As and when the situation develops, we will post further updates on our website and on our social channels across Twitter, Facebook and Instagram

Thanks for your understanding during these challenging times.



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0800 75 76 77
You can reach our customer care team 7 days a week from 9:00am to 6:00pm on Monday and Thursday, 8:30am to 6:00pm Tuesday, Wednesday and Friday, 8:30am to 5:00pm Saturday, and 10:00am to 4:00pm on Sundays and Bank Holidays.