Kwik Fit | Monday 17th June 2019 11:32am
- Growth builds on customer satisfaction and is designed to meet increased demand
- Kwik Fit operates a 200-strong mobile fleet nationwide, with some of the vehicles carrying distinctive ‘Mobile7’ livery
- Kwik Fit launched ‘Mobile7’ inside the M25 in 2016 and has subsequently expanded the service into other regions across the UK.
Kwik Fit is proud to operate a 200-strong mobile fleet of tyre-fitting vehicles across the nation to help drivers wherever they are. Since launching our Mobile7 service inside the M25 in 2016, we have seen a rapid growth in demand for this service. Accordingly, we have increased our fleet’s capacity and distance to build on customer satisfaction. In this blog post, we’ll be detailing how our Mobile7 tyre-fitting services works, so read on to find out more.
‘Mobile7’ is Kwik Fit’s response to delivering increased tyre replacement capacity and flexibility. Whether tyres are to be fitted to vehicles in a company car park, at an employee’s home or another location of their choosing, increasing the ‘Mobile7’ network both meets growing demand and increases customer satisfaction.
Kwik Fit operates a large mobile fleet nationwide, operating between 8:30am to 8:30pm 7 days a week.
What’s more, we are developing a sophisticated new IT platform infrastructure that will deliver a range of enhancements to ‘Mobile7’ in the coming months, resulting in an even faster and more efficient service to customers.
As a result of a substantial roll-out programme over the last 12 months ‘Mobile7’is now operational in eight further areas outside of its initial London focus. The additional regions comprise the conurbations around Southampton, Portsmouth, Winchester, Bristol, Bath, Swindon, Birmingham, the West Midlands, Milton Keynes, Bedford, Manchester, Liverpool, the North West, Leeds, Huddersfield, Sheffield, Derby, Nottingham, Edinburgh, and Glasgow.
Andy Fern, our fleet sales director, said: “more and more of our business clients are meeting the demands of their customers by providing a seven-days-a-week service. In turn, Kwik Fit has reacted with ‘Mobile7’ as our customers also require the same level of support."
Fern continued, “Kwik Fit recognises the increasing demands on drivers’ time and ‘Mobile7’ is our response to delivering increased flexibility wherever tyres are required to be fitted and we are receiving very positive feedback from customers about the expansion of the service.
“Kwik Fit’s strength is that the company offers a tyre fitting service solution to meet all customer needs: centre arrive and drive, pre-booked appointments, mobile and out-of-hours ‘Mobile7’. Kwik Fit’s focus is on delivering what drivers want and that means a multi-offering approach, which is different from some competitors.”
Simon Lucas, our customer support director, has overseen the launch and expansion of ‘Mobile7’. In a recent interview, Lucas said, “Our mobile solution has always been a vital service to both fleet and retail customers and the advent and roll-out of ‘Mobile7’ makes it more attractive than ever.
“Currently ‘Mobile7’ designated vans serve an average of 10 customers per day. Whether company car and van drivers require our mobile fitting service during the day, evenings or weekends, Kwik Fit is able to offer greater convenience through ‘Mobile7’. We have seen significant take-up, particularly for tyres to be fitted during evenings and on Sundays with approximately 35% of bookings for those time slots.”
Notes to editors
The Kwik Fit Group is the largest independent automotive parts, repair and replacement specialist in Europe and one of the largest in the world.
Kwik Fit Fleet is a major supplier to many of the country’s leading contract hire and leasing companies and outright purchase fleets.
The fast-fit company’s status as the corporate sector’s number one supplier for its comprehensive one-stop shop of fast-fit services is underlined by the fact that it has won more than 80 industry and customer awards in its 30-year history.