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FAQ General

FAQ General

My vehicle variant is not listed when attempting an online booking. What should I do?

Although most common vehicle variants are included on our system, some may not be listed. Please choose a variant as close to yours as possible. The centre can amend the booking to show the correct details on your receipt.

I booked and paid online and now require a refund how can I arrange this?

Should things not go according to plan, all bookings made online can be reimbursed by a member of our online helpline. Please call 0800 75 76 77.

Where is my nearest Kwik Fit centre?

You can find your closest centre by visiting our Centre Locator page and entering your town or postcode

Further Information

Can you fit my own parts e.g. tyres, exhausts, batteries etc. that I have purchased elsewhere / supplied myself?

Kwik Fit policy is not to fit tyres or other parts that have been supplied by our customers rather than our own suppliers. This policy is agreed based on two considerations; firstly safety as we want to be sure that we can ensure the integrity of the parts, and secondly warranty support as this ensures clear responsibility under warranty if there are problems in the future with the product or service.

Can I purchase tyres and mechanical products from you to have them fitted elsewhere?

No, unfortunately it is not our company policy to offer a cash and carry service.

Do you sponsor charities?

Please submit your request to Customer Care at customercare@kwik-fit.com

How do I claim back VAT?

Submit a VAT exemption form and send to: Customer Care at customercare@kwik-fit.com

I experienced great service today, how do I make sure the team are recognsied?

Please send your compliments to: customercare@kwik-fit.com and we will pass them on to the team.

I have a question about my invoice, what should I do?

Please contact the Kwik Fit centre who performed the work so that they can assist you.

I have booked and paid online but have not received an email confirmation?

If you have placed your order online and have not received an email confirmation then please call our online helpline on 0800 75 76 77 who will be able to assist.

I have entered the wrong vehicle registration / incorrect vehicle details when making an online booking, what do I do?

Only the centre can amend the details of the vehicle, we have no way of amending vehicle information once it has been entered on the website, unless a cancellation and refund is processed and the customer is re-booked in. Please contact your local Kwik Fit centre in order to amend vehicle details.

What if my car model isn't listed on your website?

Please contact your local Kwik Fit centre who will be able to help you.

What is covered under my Tyre Care Policy?

Please refer to our Tyre Care information page for further details.

Further Information

What should I do if I need to change my online appointment?

Contact Customer Care on 0800 757677 or at customercare@kwik-fit.com to arrange an alternative appointment.

registration plate

Please enter your postcode to see availability information from your local Kwik Fit centre.

Exclusive Online Tyre Pricing

We are committed to offering customers our most competitive tyre prices. Read about our exclusive online tyre pricing.

Locate A Centre

Kwik Fit has over 600 centres across the UK including Northern Ireland, many of which are open 7 days a week for your convenience.


We offer a series of FAQs to help you learn more about our services or your vehicle.

Customer Care

0800 75 76 77
You can reach our customer care team 7 days a week from 9:00am to 6:00pm on Monday and Thursday, 8:30am to 6:00pm Tuesday, Wednesday and Friday, 8:30am to 5:00pm Saturday, and 10:00am to 4:00pm on Sundays and Bank Holidays.