My vehicle variant is not listed when attempting an online booking. What should I do?
Although most common vehicle variants are included on our system, some may not be listed. Please choose a variant as close to yours as possible. The centre can amend the booking to show the correct details on your receipt.
I booked and paid online and now require a refund how can I arrange this?
Should things not go according to plan, all bookings made online can be reimbursed by a member of our online helpline. Please call 0800 75 76 77.
Where is my nearest Kwik Fit centre?
You can find your closest centre by visiting our Centre Locator page and entering your town or postcodeFurther Information
Can you fit my own parts e.g. tyres, exhausts, batteries etc. that I have purchased elsewhere / supplied myself?
Kwik Fit policy is not to fit tyres or other parts that have been supplied by our customers rather than our own suppliers. This policy is agreed based on two considerations; firstly safety as we want to be sure that we can ensure the integrity of the parts, and secondly warranty support as this ensures clear responsibility under warranty if there are problems in the future with the product or service.
Do you sponsor charities?
Please submit your request to Customer Services, ETEL House, Avenue One, Letchworth Garden CIty, Herts, SG6 2HU.
How do I claim back VAT?
Submit a VAT exemption form and send to: Customer Services, ETEL House, Avenue One, Letchworth Garden City, Herts, SG6 2HU.
I experienced great service today, how do I make sure the team are recognsied?
Please send your compliments to: Customer.Service@Kwik-Fit.com and we will pass them on to the team.
I have a question about my invoice, what should I do?
Please contact the Kwik Fit centre who performed the work so that they can assist you.
I have booked and paid online but have not received an email confirmation?
If you have placed your order online and have not received an email confirmation then please call our online helpline on 0800 75 76 77 who will be able to assist.
I have entered the wrong vehicle registration / incorrect vehicle details when making an online booking, what do I do?
Only the centre can amend the details of the vehicle, we have no way of amending vehicle information once it has been entered on the website, unless a cancellation and refund is processed and the customer is re-booked in. Please contact your local Kwik Fit centre in order to amend vehicle details.
What if my car model isn't listed on your website?
Please contact your local Kwik Fit centre who will be able to help you.
What is covered under my Tyre Care Policy?
Please refer to our Tyre Care information page for further details.Further Information
What should I do if I need to change my online appointment?
Contact Customer Service on 0800 757677 to arrange an alternative appointment.