FAQ
FAQ Coronavirus

FAQ Coronavirus


Why are you open?

The government is allowing Garages to remain open so drivers can maintain the roadworthiness of their vehicle and keep them safe for essential journeys:

  • to shop for basic necessities, for example food and medicine
  • for any medical need, or to provide care or to help a vulnerable person
  • to travel to and from work, but only where this absolutely cannot be done from home

We have decided to remain open to provide our services to anyone needing to repair or maintain the safety of their vehicle, especially NHS staff, emergency personnel and other Key Workers.


What are you doing to safeguard your staff and customers?

We have put additional procedures and practices into effect to ensure we’re doing everything possible to ensure our staff and customers are as safe as possible. These include:

  • Wearing protective gloves when receiving your keys and driving your car as well as changing gloves when we are finished.
  • Always fitting your car with a protective seat cover.
  • Verbally going through our quote with you on any required work. For now we have stopped the practice of getting signatures on both our quotations and in-store tablets.
  • Increased cleaning of our reception area and toilets.
  • Removing communal reading materials and stopping the use of our coffee machines.

We’re asking all customers to help us by:

  • Respecting “social distancing”. This protects you as well as our staff members.
  • Notifying a member of staff that you have arrived and waiting in your car. A member of staff will come to your car and assist you in order of customer arrival time.
  • Using the bin provided to deposit any drinks bottles, cans, food packaging or tissues before leaving.
  • Taking any reading materials such as newspapers or magazines away with you when leaving.


Do I still need to MOT my vehicle?

Yes.

If your vehicle’s MOT is due up to and including Sunday, 29 March 2020 then you must arrange to have an MOT conducted before that date.

If your vehicle’s MOT due date is on or after Monday, 30 March the MOT will be extended by 6 months, for example:

    If your vehicle’s MOT was due to expire on 3 April 2020 Then this will automatically be extended to 3 October 2020 and you will need to get your MOT by this date.


Can I still have an MOT conducted on my vehicle during its extension period?

Yes.

Whilst it is not necessary to conduct an MOT until its due date, if you’d still prefer to have the MOT completed to ensure your peace of mind that your vehicle is safe then we will conduct the test on your instruction.

If the vehicle passes the MOT then this will be recorded automatically and your vehicle’s MOT expiry date will be changed to 12 months from the new pass date.

If the vehicle fails an MOT test conducted during the extension period then this will not change the extended due date BUT if the vehicle has a dangerous fault then you could be prosecuted if the fault is not rectified – all drivers still have a responsibility to ensure their vehicle is roadworthy.


Am I still required to complete an MOT for my vehicle if I am self-isolating or in quarantine?

No.

You should NOT go to a centre if you or any member of your household is self-isolating, in quarantine or has symptoms.

The Driver and Vehicle Standards Agency (DVSA) has advised drivers in self-isolation to not take their vehicle to be MOT tested.


What happens if the MOT fails and it needs to be re-tested?

If your MOT fails we can provide a quotation for work to be completed at our centre, we will then arrange for the vehicle to be re-tested with us. You also retain the right to have the vehicle repaired elsewhere. If you choose to do so, a small MOT re-test fee may apply. See https://www.gov.uk/getting-an-mot/retests for further details on retest fees.


Is my existing booking made before the changes to restricted travel still valid?

Yes.

We are still open for business, so yes, new and existing bookings are all still valid. If your local centre can no longer accommodate your booking, a member of our customer service team will be in touch to let you know and to either re-book at your nearest open centre or provide a full refund if that’s not possible.


Can I have a Service completed with my MOT?

Yes.

Please choose the option to combine a Service with your MOT when booking online or when you call the centre to schedule the work.


Should I keep my scheduled booking?

Yes unless it is for an MOT that is due on or after 30 March 2020.

If your booking is for an MOT that is due on or after 30 March 2020 then you can reschedule this appointment with no charge.

For anything else, you can keep your booking.

We are advising customers that, as much as possible, they should book ahead to schedule an appointment either by calling the centre or through our website. This will help ensure we’re aware of your arrival time and requirements.


Can I still come to the centre without a booking?

Yes but we strongly advise booking an appointment by calling us or using our website.

Vehicle maintenance is not always predictable so you may need urgent work to ensure your vehicle is safe; such as tyre replacement or puncture repair, brake or other vehicle safety check.

The Government has identified garages as providing “essential” services to ensure the road transport network continues to operate which means a journey to our centres is travel for a ‘necessary’ service regardless of whether you are a key worker or not.


How can I find out if my nearest centre is open?

Visit our locate a centre page search for your nearest centre by post code, or visit our Coronavirus advice page.


What should I do if I’m unable to keep my original booking time?

If you made your booking through our website you can amend the booking for free by clicking the ‘Manage My Booking’ link on your confirmation email and entering your booking details.

If you made your booking by phone then call the centre who will help you rearrange it, again at no charge.


What happens if I have a scheduled appointment but the centre closes?

We will contact you as early as possible and try to arrange the work to be carried out at another centre close to you. If we’re unable to transfer the work to your satisfaction, then we will provide refund on any payments you’ve made.


What can I do if I have a problem with my tyres but can’t come to the centre?

We provide a Mobile Tyre Fitting service that enables us to change your tyres at your home or place of work. For more information or to book an appointment click below:

Further Information

Are you continuing to provide all services?

Yes.

Wherever possible we are providing all our usual vehicle maintenance and repair services.

For details of services at specific centres please use the search facility on our website.


Are your opening hours still the same?

Yes.

Wherever we can we are maintaining our opening hours as normal and are updating our website if changes are required.

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