FAQ
FAQ Coronavirus

FAQ Coronavirus


Why are you open?

The government is allowing Garages to remain open so drivers can maintain the roadworthiness of their vehicle and keep them safe.

We have decided to remain open to provide our services to anyone needing to repair or maintain the safety of their vehicle, especially NHS staff, emergency personnel and other Key Workers.


What are you doing to safeguard your staff and customers?

We have put additional procedures and practices into effect to ensure we’re doing everything possible to ensure our staff and customers are as safe as possible. These include:

  • Wearing protective gloves when receiving your keys and driving your car as well as changing gloves when we are finished.
  • Always fitting your car with a protective seat cover.
  • Verbally going through our quote with you on any required work. For now we have stopped the practice of getting signatures on both our quotations and in-store tablets.
  • Increased cleaning of our reception area and toilets.
  • Removing communal reading materials and stopping the use of our coffee machines.

We’re asking all customers to help us by:

  • Respecting “social distancing”. This protects you as well as our staff members.
  • Notifying a member of staff that you have arrived and waiting in your car. A member of staff will come to your car and assist you in order of customer arrival time.
  • Using the bin provided to deposit any drinks bottles, cans, food packaging or tissues before leaving.
  • Taking any reading materials such as newspapers or magazines away with you when leaving.


Do I need to MOT my vehicle?

If your vehicle’s MOT due date is between 30 March 2020 and 31 July 2020 the MOT will be extended by 6 months.

Your MOT certificate will NOT be extended if your vehicle’s MOT expires on or after 1 August 2020 and you must book an MOT as usual.


Can I book my MOT before the expiry date?

You can get an MOT up to a month (minus a day) before it runs out and keep the same renewal date.

For example, if your MOT runs out on 2 August, the earliest you can get an MOT to keep the same renewal date for next year is 3 July.


Can I still have an MOT conducted on my vehicle during its extension period?

Yes.

Whilst government rules do not require you to conduct an MOT until its revised due date, if you’d still prefer to have the MOT completed to ensure your peace of mind that your vehicle is safe then we will conduct the test on your instruction.

If the vehicle passes the MOT then this will be recorded automatically and your vehicle’s MOT expiry date will be changed to 12 months from the new pass date.

If the vehicle fails an MOT test conducted during the extension period then this will not change the extended due date BUT if the vehicle has a dangerous fault then DVSA rules do not permit you to drive the vehicle until it is repaired; you could be prosecuted if you drive the vehicle before the fault is rectified.


Do I need to wear a face mask to visit your centres?

Government guidelines state that face masks are not currently necessary in England, Wales and Northern Ireland, however, from 10th July, they are mandatory in Scotland. Please wear a mask if you will be visiting any of our centres in Scotland.

Our reception staff in Scotland will also be wearing masks to comply with these guidelines.


Am I still required to complete an MOT for my vehicle if I am self-isolating or in quarantine?

No.

You should NOT go to a centre if you or any member of your household is self-isolating, in quarantine or has symptoms.

The Driver and Vehicle Standards Agency (DVSA) has advised drivers in self-isolation to not take their vehicle to be MOT tested.


What happens if the MOT fails and it needs to be re-tested?

If your MOT fails we can provide a quotation for work to be completed at our centre, we will then arrange for the vehicle to be re-tested with us. You also retain the right to have the vehicle repaired elsewhere. If you choose to do so, a small MOT re-test fee may apply. See https://www.gov.uk/getting-an-mot/retests for further details on retest fees.


Can I have a Service completed with my MOT?

Yes.

Please choose the option to combine a Service with your MOT when booking online or when you call the centre to schedule the work.


Can I still come to the centre without a booking?

Yes but we strongly advise booking an appointment by calling us or using our website.

Vehicle maintenance is not always predictable so you may need urgent work to ensure your vehicle is safe; such as tyre replacement or puncture repair, brake or other vehicle safety check.

The Government has identified garages as providing “essential” services to ensure the road transport network continues to operate which means a journey to our centres is travel for a ‘necessary’ service regardless of whether you are a key worker or not.


How can I find out if my nearest centre is open?

Visit our locate a centre page search for your nearest centre by post code, or visit our Coronavirus advice page.


What should I do if I’m unable to keep my original booking time?

If you made your booking through our website you can amend the booking for free by clicking the ‘Manage My Booking’ link on your confirmation email and entering your booking details.

If you made your booking by phone then call the centre who will help you rearrange it, again at no charge.


What happens if I have a scheduled appointment but the centre closes?

We will contact you as early as possible and try to arrange the work to be carried out at another centre close to you. If we’re unable to transfer the work to your satisfaction, then we will provide refund on any payments you’ve made.


What can I do if I have a problem with my tyres but can’t come to the centre?

We provide a Mobile Tyre Fitting service that enables us to change your tyres at your home or place of work. For more information or to book an appointment click below:

Further Information

Are you continuing to provide all services?

Yes.

Wherever possible we are providing all our usual vehicle maintenance and repair services.

For details of services at specific centres please use the search facility on our website.


Are your opening hours still the same?

Yes.

Wherever we can we are maintaining our opening hours as normal and are updating our website if changes are required.


I claimed a 'Free Night Away For Two' hotel stay offer. Is this affected by the lockdown?

If you have already received your Night Away For Two gift pack in the post and you have yet to book your free hotel stay, there is a 6-month extension on all hotel break vouchers that expired during lockdown (1st March 2020- 4th July 2020). Therefore if your existing hotel stay pack has an expiry date of 31st March 2020, you can now use your pack up until 31st September 2020. If your voucher expires within the next 3 months (5th July- 5th October), the expiry date will be extended by 3 months.

If you have claimed your Night Away For Two gift pack and are yet to receive this in the post, please be aware that due to the Coronavirus outbreak and Government guidance to close non-essential premises, despatch of hotel stay packs has taken longer than usual. We would like to reassure our customers that all Night Away For Two packs have been sent out on the 2nd June. Please allow at least 14 days for your gift pack to be received. When your pack arrives you will have 12 months from the date of issue to book your stay.

We apologise for any inconvenience this may cause.


I claimed a 'Free Winter Safety Kit with Michelin Tyres'. Is this affected by the lockdown?

If you have claimed your Winter Safety Kit but have not yet received this in the post, please be aware that due to the Coronavirus outbreak and Government guidance to close non-essential premises, despatch of the Winter Kit packs has taken longer than usual. We would like to reassure our customers that if you have successfully claimed your pack before the deadline of 30th April 2020, your kit has now been sent out on the 2nd June. Please allow at least 14 days for your winter kit to be received.

We apologise for any inconvenience this may cause.

Further Information
Services Search for Tyres, MOT and Servicing with your vehicle registration.
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